We look forward to having you as our guest at our beautiful Los Angeles Horsebackridng Ranch. Listed below are a few items of note pertaining to our policies on booking a reservation, payment methods and riding our great and happy horses. If you have any questions, please let us know.
There are no refunds on pre-paid rides, including those who purchase a voucher.
For a reservation to be confirmed, credit card information must be provided. If you do not arrive in a timely fashion*, or if you do not arrive for your ride at all, your credit card will be charged for the amount of the ride and a gratuity for the wrangler scheduled to prepare and take out the ride. Please understand that your reservation is confirmed at the time your booking is made, therefore, we do not book more rides than we have horses for.
*(timely fashion) if you do not arrive within 40 minutes at the time you were scheduled to arrive (30 to 45 minutes prior to riding time), and a call is not made to our reservation line then we will assume that you are not arriving for your ride.
On the day of your ride, please plan for traffic conditions and arrive in plenty of time to sign waivers and get to know the staff and your fellow riders. Rides can get backed up very quickly when even just one group arrives late. If that has happened on the day of your ride, please be patient - we want everyone to have a great experience and unfortunately just can't control late arrivals. The waiting area has a great view of the property and the mountains, so even wait time is good time!
We have a no cancellation policy at our ranch. We ride, rain or shine, trails permitting. Should it rain or if the weather becomes too hot and it becomes an unsafe environment for horse and rider, a member of our ranch team will contact you. Only a member of our staff will be able to cancel a ride. Occasionally we have the need to reschedule rides, this could happen at a moments notice, in that case there will not be a rescheduling fee.
Should you have to reschedule your ride for any reason, your credit card will be charged a rescheduling fee of $100 or 75% of the amount of your ride, whichever is greater. At the time of your ride, you are required to present ID and fill out a waiver. You will not be allowed to ride if you fail to provide both, a picture ID and a completed waiver.
All children 17 years of age and younger must wear a helmet. No exceptions.
All children 17 years of age and younger must have written permission by his/her parent or legal guardian.
We choose your horses based on your level of riding experience and your height and weight. Should it appear that what was given to us at the time of the reservation is not what we see, we will do our best to provide another horse, however may cancel the ride should a horse not be available. Understand that our horses do not stand at a tether pole all day waiting for our guests. They are comfortable in their homes until it is time to prepare for the ride ahead of them. If the wrangler must prepare another horse, the trail ride will be pushed back 15-20 minutes.
If you do not follow the guidelines and safety rules provided by the wrangler at the time of the demonstation while on the horse, then the wrangler does have the authority to stop the ride and return home. You will not be refunded your money.
Thank you for understanding and we look forward to meeting you.
