Policies

Please read

Our policies (scroll down for text version)

Policies, Please read

 

We look forward to having you as our guest at our beautiful Los Angeles Horseback Riding Ranch. Listed below are a few items of note pertaining to our policies on booking a reservation, payment methods and riding our great and happy horses. If you have any questions, please let us know.

Reservations

There are no refunds on prepaid rides, including those who purchase a voucher.

Thank you in advance for making our ranch your choice for horseback riding, our Staff is committed to making your ride simply amazing!

Here’s the small print: All purchases are final, weather you book a group ride, private ride or receive ( or purchase ) a gift voucher. Advanced reservations are required, this allows us to keep proper rotation of our beautiful horses. To reserve, you will need a credit or debit card.

All rides are prepaid and we have a no moneyback policy. Your card will be charged the full amount of the ride duration you bought at the time you book your reservation, then you will receive a detailed email with your credit card receipt matching what you were quoted on the phone. This email needs to answered by replying that you agree to our terms and conditions.

Please review your email and make sure all the information in it is correct ( it usually is! ). Once a reservation is in our books, it means the horses reserved for you become unavailable to other guests. If you change the date or time of your ride, you will pay a $20 dollar per person reschedule fee. This fee can be waived in with a 48 hour notice. Then you have a 6-month period where you can redeem your credit. If you call to reschedule the day before, or the day of your reservation, you will be charged the $20 dollar repurchase fee.

Arriving on time: It is your responsibility to arrive on time for check-in at the time agreed on your email confirmation, a directions link will be sent do you in your email confirmation. This link includes pictures of the parking area.

Traffic: There’s ALWAYS is traffic in Los Angeles! Please plan your commute, the idea is to have a peaceful experience.

Upon arrival: Park anywhere you find space along our property fence and then WALK down to the stables -please exit your car in order to see the driveway- our guests don’t drive down to the stables because we have an incline dirt driveway, we wouldn’t want your car stuck. Also upon arrival, but once at the check in area, you will be asked for ID for all adults and the credit card the reservation was made with for verification, no ID or credit card, no ride! And bear in mind the re-book will be charged if you end up rescheduling because you forgot your ID or card. Once a guest arrives, if they decide not to ride, they will have a partial credit for future use, as stated on the email confirmation. There are blackout dates on all re-booked/rescheduled rides.

Attire: Long pants, and closed toes shoes required Helmets for anyone 19 years of age and under. No backpacks, fanny packs, or shirts or sweaters tied on the waist when riding. Sunglasses and hats MUST have a string attached to them so they stay on your body at all times.

For everyone’s privacy and safety, no “go-pro” cameras or video recording while riding or on the ranch. Cameras are permitted on the trails, however, the guides will carry them for you. In order to safely take photos on the trails, we make full stops . On the trails, we practice the same concept as “no texting and driving”, well…no texting and riding!

PRIVACY NOTICE: OUR  FACILITY IS USED FOR MOVIES, TV SHOWS, COMMERCIALS, PHOTO SHOOTS, ETC. THERE IS A CERTAIN IMAGE WE WOULD LIKE TO MAINTAIN , YOUR PHOTOS MAY NOT BE REPRESENTING OF THAT IMAGE. IN ORDER TAKE PHOTOS OF OUR RANCH OR TO PUBLISH PHOTOS OF OUR RANCH IN ANY SOCIAL MEDIA OR MEDIA, YOU NEED TO OBTAIN WRITTEN AUTHORIZATION FROM THE MANAGEMENT. PHOTOS OF THE TRAILS CAN BE PUBLISHED WITHOUT AUTHORIZATION, AS LONG AS THEY ARE OF YOUR PARTY ONLY AND NOT OF INDIVIDUALS RIDING WITH YOU WHOM YOU MAY NOT KNOW. WE APPRECIATE YOUR RESPECT AND COOPERATION IN THIS MATTER. Upon arrival to our facility there is videotaping in progress in most areas.

Happy, happy trails, and thanks for riding with us!

-The Staff

Los Angeles Horseback Riding

Always at your service,

818-591-2032

**Phone hours are from Monday thru Friday, usually 9:00 AM to 7:00 PM, Pacific Standard Time.

Weekends usually 8:00 AM to 7:00 PM – Weekends, HOURS VARY

*Horseback Riding activities and being around horses has an inherent risk of injury